Overview
-
Bring out the best in every member of your team. Learn proven steps you can take to improve the performance of your customer service team.
Syllabus
-
Welcome
- Motivate your team
- What true motivation is (and is not)
- Understanding what motivates your team
- We are all unique
- The power of employee engagement
- Meaningful work
- Establishing a compelling vision
- Cultivating a supporting culture
- Two key areas of focus for individuals
- Effective quality standards
- Clarifying values and goals
- Removing barriers: Demotivators
- Keys to empowerment
- Assessing service interactions
- Coaching for improved performance
- Rewards and incentives
- Celebrating success
- The highest level of leadership
- Your motivating future
