Overview
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Learn how to troubleshoot Windows 10 issues commonly encountered by IT and help desk professionals.
Syllabus
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Introduction
- Welcome
- What you should know
- Windows 10 Enterprise support
- Traits of Enterprise desktop support
- Remote troubleshooting
- Quick Assist
- Remote Desktop
- Steps Recorder
- Common hardware issues
- Managing device drivers
- Troubleshooting tools
- Reliability Monitor
- Troubleshoot hardware and device issues
- Diagnostic reporting
- Safe Mode
- System Restore
- Using System Restore
- Securing user accounts
- User Account Control
- Networking issues
- Resolve networking issues
- Manage file systems, partitions, and disks
- Managing disks
- Securing files and folders
- Troubleshoot sharing and resource access
- Advanced NTFS permissions
- App compatibility
- Troubleshoot app compatibility
- Demo: Troubleshoot app compatibility
- Troubleshoot services
- Demo: Troubleshoot services
- Web and web app compatibility
- System resource issues
- Using Task Manager to resolve frozen processes
- View system information
- Performance Monitor
- Demo: Performance Monitor
- Registry troubleshooting
- Demo: Registry troubleshooting
- Maintaining Windows 10
- Windows 10 cleanup
- Explore start-up files
- Task Scheduler
- Maintaining anti-malware protection
- Windows Defender SmartScreen
- Windows Update
- Windows Update servicing model
- Configure Windows Update
- Troubleshoot Windows Update
- Common Windows 10 boot issues
- Unexpected stop or restart errors in Windows 10
- Create Windows 10 recovery media
- Fix boot issues in Windows 10
- Windows 10 Recovery Environment
- Advanced startup options
- Windows 10 recovery options
- Reset Windows 10 and start fresh
- Revert to a previous version of Windows
- Next steps
