Overview
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Learn how to build your soft sales skills to better connect with—and ultimately sell to—your customers.
Syllabus
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Introduction
- Upping your sales game
- The new sales landscape
- Hard sales skills vs. soft sales skills
- Why soft skills matter to your customer
- Soft skills can be learned and developed
- How to develop your growth mindset
- Apply adaptability to your sales process
- Building your empathy in sales
- Communicate clearly, effectively, and persuasively
- Connect with prospects and customers in the marketplace
- How to develop your emotional intelligence for sales
- Bounce back from professional setbacks with resilience
- Put the soft skills into action
- Integrating soft skills
- Continue to build your soft skills acumen
- Bottom line difference
