Overview
-
Learn how to build your soft sales skills to better connect with—and ultimately sell to—your customers.
Syllabus
-
Introduction
- Upping your sales game
- What it takes to become an amazing salesperson
- Hard sales skills vs. soft sales skills
- Soft sales skills get results
- Why soft skills matter to your customer
- How to connect with your customer
- How to become a great listener in sales
- How to develop your emotional intelligence for sales
- How to collaborate and communicate in sales
- Tips for learning soft sales skills
- Sales is more than order taking
- The finer points of communication in sales
- Being confident in your sales decisions
- Building your empathy muscle in sales
- Integrating soft sales skills with hard sales skills
- Storytelling in sales
- Next steps
