Retail Customer Service Management and Coaching

Go to class
Write Review

Free Online Course: Retail Customer Service Management and Coaching provided by LinkedIn Learning is a comprehensive online course, which lasts for Less than 1 hour of material. The course is taught in English and is free of charge. Upon completion of the course, you can receive an e-certificate from LinkedIn Learning. Retail Customer Service Management and Coaching is taught by David Brownlee.

Overview
  • Discover how to manage young employees. Learn management and coaching techniques to bring out the best in a younger team.

Syllabus
  • Welcome

    • Effectively manage and coach young retail employees
    1. How to Become a Great Leader
    • The three leadership styles
    • Understand your young retail employees
    • Communicate effectively with young employees
    2. How to Train Your Young Retail Employees
    • Instill confidence in your young employees
    • Create successful retail management goals
    • The importance of policies and procedures in retail management
    3. How to Manage a Young Retail Team
    • Motivate and inspire a young retail team
    • How to manage young retail employees
    • Overcome behavior issues with your young employees
    4. How to Coach Your Young Employees
    • Conduct a one-on-one coaching session
    • Conduct a performance review
    • Empower your young employees