Overview
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Learn how to provide "rock star" retail customer service—the kind that gets you noticed by managers and keeps customers coming back.
Syllabus
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Introduction
- Delivering great retail customer service
- Employee benefits of top-notch customer service
- How consumers benefit from excellent retail customer service
- Everyday rituals that create a positive attitude
- Positive communication in retail customer service
- What customers need from their retail experience
- Make a great first impression with customers
- How to build rapport in 30 seconds or less
- How to manage customer expectations
- How to deal with upset customers
- Powerful customer service questions
- How to greet retail customers
- How to place retail customers on hold
- How to keep waiting retail customers happy
- Assess your retail customer service performance
- Start applying your retail customer service skills
