Overview
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Improve your customer service where it matters most: face to face. This course teaches customer service reps how to provide fantastic service in the field.
Syllabus
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Introduction
- Welcome
- Customer service drives customer loyalty
- The power of first impressions
- Know thy customer
- Implement a customer service process
- Identify the types of customers you serve
- Use the personal touch
- Shut up and listen
- Selling in service
- Dealing with difficult customers
- Soliciting feedback
- When to say no to customers
- How to follow up and through
- Next steps
