Overview
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Set yourself up for success in your new retail job. Learn techniques that can help you consistently deliver top-notch customer service—regardless of what's going on around you.
Syllabus
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Introduction
- Congrats on your first retail job
- Employee benefits of top-notch customer service
- The three things customers want from you
- Six steps to a world-class greeting
- Learning break
- The power of positive communication
- How to deal with an irate customer
- How to keep customers waiting in person happy
- How to keep customers waiting on the phone happy
- How to deliver excellent customer service
- How to create and keep a positive attitude
- Next steps
