Qualities of Good Customer Service

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Qualities of Good Customer Service provided by Study.com is a comprehensive online course, which lasts for 2 hours worth of material. Upon completion of the course, you can receive an e-certificate from Study.com. The course is taught in Englishand is Paid Course. Visit the course page at Study.com for detailed price information.

Overview
  • This course is an effective and flexible training tool you can use to help your employees provide quality customer service and use effective practices for customer retention. Short video lessons are accessible 24/7 so your employees can review this material in scheduled training sessions or on their own.

Syllabus
    • Ch 1. Customer Satisfaction & Retention
    • Ch 2. Providing Customer Service
    • Ch 3. Building an Effective Customer Service Team