Using Customer Feedback to Improve Service

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Using Customer Feedback to Improve Service provided by Study.com is a comprehensive online course, which lasts for 2 hours worth of material. Upon completion of the course, you can receive an e-certificate from Study.com. The course is taught in Englishand is Paid Course. Visit the course page at Study.com for detailed price information.

Overview
  • This course utilizes short, engaging video lessons that can help your employees use customer feedback to improve service. The lessons be can reviewed at any time, on any device, and will help your company gather and implement customer feedback to improve customer relations.

Syllabus
    • Ch 1. Gathering Customer Feedback
    • Ch 2. Implementing Customer Feedback
    • Ch 3. Managing & Improving Customer Relations