Providing After-Sales Customer Service

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Providing After-Sales Customer Service provided by Study.com is a comprehensive online course, which lasts for 2 hours worth of material. Upon completion of the course, you can receive an e-certificate from Study.com. The course is taught in Englishand is Paid Course. Visit the course page at Study.com for detailed price information.

Overview
  • This course has been designed to help you train your employees in how to effectively provide after-sales customer service. These short videos can train your employees in the areas of customer loyalty, complaint resolution and effective customer service.

Syllabus
    • Ch 1. Fundamentals of Customer Service
    • Ch 2. Increasing Customer Loyalty & Engagement
    • Ch 3. Customer Complaint Resolution