Improving Customer Satisfaction & Retention

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Improving Customer Satisfaction & Retention provided by Study.com is a comprehensive online course, which lasts for 2 hours worth of material. Upon completion of the course, you can receive an e-certificate from Study.com. The course is taught in Englishand is Paid Course. Visit the course page at Study.com for detailed price information.

Overview
  • Customer satisfaction and retention are among the main priorities of any company, and you can ensure that your employees understand concepts to achieve these goals by having them review these video lessons. This course is accessible at all times so you can easily arrange convenient training sessions.

Syllabus
    • Ch 1. Understanding Customer Service & Retention
    • Ch 2. Strategies for Increasing Customer Retention