Overview
-
Get two-minute tips on the most important management topics: assertiveness, negotiation, time management, project management, and presentation skills.
Syllabus
-
Introduction
- Introducing tips for becoming a better manager
- Introduction
- Assertiveness benefits
- Using life scripts
- Using self-talk
- Understanding rights
- Understanding responsibility
- Taking responsibility for mistakes
- Being self-aware
- Facing aggression
- Taking criticism
- Giving criticism
- Using the right words
- It's never too late to go back
- Introduction
- Your life is time
- Foundations of effective time management
- Setting effective goals
- Personality barriers to effective time usage
- Using a master list
- Wisely prioritizing
- Saying no effectively
- Negotiating
- Managing email
- Dealing with procrastination
- Using a jobs list
- Using a work diary
- Introduction
- Define your project
- List tasks
- Estimating time and costs
- Finding the critical path
- Troubleshooting the plan
- Using a Gantt chart
- Calculating resources
- Assessing risks
- Monitoring progress
- Monitoring cumulative cost
- Adjusting your plan
- Reviewing after completion
- Introduction
- Listening and asking questions
- Offering compliments
- The four types of customers
- Identifying needs
- Prescribing solutions
- Handling objections
- Planning for a meeting
- The feel, felt, found tool
- Closing the sale
- Closing the sale later
- After the sale
- Efficiency systems
- Introduction
- Achieving a vision
- Vision, systems, and people
- Motivating your team
- Communicating effectively
- Managing different team types
- Being fair
- Effective weekly meetings
- Effective delegation
- Understanding your leadership style
- Determining freedom
- Being decisive
- Leading by example
- Introduction
- Learning to ask
- Acting as if it's a game
- Creating win-win situations
- Setting your limit
- Understanding their weaknesses
- Setting an opening offer
- Trading
- Going beyond small steps
- Going beyond splitting the difference
- Avoiding the nibble
- The flinch
- The vice
- Introduction
- Determining your main message
- Planning the timing
- Having a backup plan
- Gaining confidence
- Getting off to a great start
- Presenting the agenda
- Interacting with your audience
- Effectively using visuals
- Using notes
- Overcoming problems
- Finishing strong
- Keeping it simple
- Thank you
