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Keep Customers Happy with Service Cloud for Salesforce Classic

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Free Online Course: Keep Customers Happy with Service Cloud for Salesforce Classic provided by Trailhead is a comprehensive online course, which lasts for 1-2 hours worth of material. The course is taught in English and is free of charge.

Salesforce via Trailhead
1-2 hours worth of material
Self Paced
Overview

  • Discover how Service Cloud helps you deliver personalized service to your ... customers.

    • Use Experience Cloud to connect with your customers and partners.
    • Learn how search works in Salesforce Knowledge and customize your org for better results.

Syllabus

    • Experience Cloud Basics
      • Get Started with Experience Cloud
      • Engage with Your Customers
      • Engage with Your Partners
    • Knowledge Search Basics
      • Search in Salesforce Knowledge
      • Choose the Best Search Options
      • Set Up Search Customizations
      • Make Better Decisions with Analytics

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