How to Provide Excellent Customer Service in Retail

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How to Provide Excellent Customer Service in Retail provided by Study.com is a comprehensive online course, which lasts for 3 hours worth of material. Upon completion of the course, you can receive an e-certificate from Study.com. The course is taught in Englishand is Paid Course. Visit the course page at Study.com for detailed price information.

Overview
  • This course is an effective training tool you can use to build the skills of your customer service employees in retail and other settings. The training program can help ensure that your employees provide high-quality customer service that's needed for the success of your business.

Syllabus
    • Ch 1. Customer Service & Communication Skills
    • Ch 2. Customer Experience Management
    • Ch 3. Customer Satisfaction & Loyalty
    • Ch 4. Customer Service Challenges
    • Ch 5. Customer Service Management