How to Lead a Customer Service Team

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How to Lead a Customer Service Team provided by Study.com is a comprehensive online course, which lasts for 2 hours worth of material. Upon completion of the course, you can receive an e-certificate from Study.com. The course is taught in Englishand is Paid Course. Visit the course page at Study.com for detailed price information.

Overview
  • This course is comprised of short lessons discussing effective customer service management, team building and communication skills. Help your employees understand the functions and characteristics of strong customer service management through lessons that you can use in group or individual training sessions.

Syllabus
    • Ch 1. Leading a Customer Service Team
    • Ch 2. Managing a Customer Service Team
    • Ch 3. Customer Service Communication Skills