Measuring Customer Satisfaction

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Measuring Customer Satisfaction provided by Study.com is a comprehensive online course, which lasts for 2 hours worth of material. Upon completion of the course, you can receive an e-certificate from Study.com. The course is taught in Englishand is Paid Course. Visit the course page at Study.com for detailed price information.

Overview
  • Customer satisfaction is a key driver for success for many companies. This course offers short video and text lessons your employees can use to closely examine the importance of customer satisfaction, as well as how it can be measured and interpreted.

Syllabus
    • Ch 1. The Importance of Customer Satisfaction
    • Ch 2. Customer Satisfaction Metrics & Methods
    • Ch 3. Interpreting Customer Satisfaction Results