Overview
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Learn the tools that turn conflicts into positive outcomes in this workshop-style course with LinkedIn Influencer and philosopher of leadership Fred Kofman.
Syllabus
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Introduction
- How you handle the conflict makes the difference
- Finding a shared purpose
- The four goals of conflict conversations
- Angeli's story
- Listening in a disarming way
- Practice listening
- Fred and Angeli: Yielding in a constructive way
- Speaking so you are understood
- Fred and Angeli: Getting past pushback
- Explaining your reasoning
- Fred and Angeli: Explaining your reasoning
- Negotiating on the interests
- Fred and Angeli: Negotiating
- Making a commitment
- Getting a commitment
- Coming up with your best alternative to a negotiated agreement
- Preparing for the conversation
- Angeli's post-coaching interview
- Moving forward
