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Empower Your Salesforce Users

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Free Online Course: Empower Your Salesforce Users provided by Trailhead is a comprehensive online course, which lasts for 2-3 hours worth of material. The course is taught in English and is free of charge.

Salesforce via Trailhead
2-3 hours worth of material
Self Paced
Overview

  • Learn effective strategies for driving end user adoption.

    • Learn how to support your Salesforce users and prepare them for success.
    • Discover tools for tracking end user adoption of Salesforce.
    • Gather insights from customers or employees with surveys.

Syllabus

    • User Training and Enablement
      • Communicate Your Training Goals
      • Develop a Training Plan
      • Build Your Training Library
      • Add Learning as Users Work
      • Encourage and Support Users
    • User Adoption Metrics
      • Measure Salesforce Usage
      • Track Business Outcomes
    • Survey Basics
      • Prepare for Your First Survey
      • Build Your Survey
      • Add Logic to Your Survey
      • Send Out and Track Your Survey

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