Free Online Course: Effective Communication for Today's Leader provided by edX is a comprehensive online course, which lasts for 4 weeks long, 5-8 hours a week. The course is taught in English and is free of charge. Upon completion of the course, you can receive an e-certificate from edX. Effective Communication for Today's Leader is taught by Carlos Alberto Tena Sánchez.
4 weeks long, 5-8 hours a week
In progress
Interpersonal communication is one of the most important management skills: everyday we relate with our bosses, collaborators, customers and colleagues.
Being a good communicator is synonym to being a good leader.
Interpersonal and group communication helps us to create better business environments, and therefore, to have better results.
Topic 1. Human communication levels
1.1 Concept and communication levels
1.2 Communication skills
Topic 2. Assertive communication
2.1 Differences between aggressiveness, non- assertiveness, and assertiveness
2.2 A technique for planning our communication: the DESC Script
Topic 3. Empathetic listening
3.1 Listening levels: hearing, listening, and empathizing
3.2 The technique of empathetic listening: typical responses vs. empathetic responses
Topic 4. Performance feedback
4.1 Recognizing good and bad performance
4.2 The GROW Model: steps for conducting a feedback session
