Discover Advanced Service Cloud Features for Salesforce Classic

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Free Online Course: Discover Advanced Service Cloud Features for Salesforce Classic provided by Trailhead is a comprehensive online course, which lasts for 2-3 hours worth of material. The course is taught in English and is free of charge.

Overview
  • Learn about advanced features to deliver more amazing service to your ... customers.

    • Extend your native Android or iOS app to include features like knowledge, case management, and chat.
    • Use the Customer Service template to create a site with chat snap-ins and knowledge.

Syllabus
    • Embedded Service SDK for Mobile Apps
      • Learn About the SDK
      • Build a Hello World App for iOS
      • Build a Hello World App for Android
    • Build an Experience Cloud Site with Knowledge and Chat
      • Launch Your Trailhead Playground
      • Enable Digital Experiences and Chat Agent
      • Enable and Configure Lightning Knowledge
      • Add Knowledge to the Site Using Topics
      • Add Branding and Components to the Site
      • Try Out Your New Site