Quick Fixes to Attain Excellent Customer Service

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Free Online Course: Quick Fixes to Attain Excellent Customer Service provided by LinkedIn Learning is a comprehensive online course, which lasts for Less than 1 hour of material. The course is taught in English and is free of charge. Upon completion of the course, you can receive an e-certificate from LinkedIn Learning. Quick Fixes to Attain Excellent Customer Service is taught by Jeff Toister.

via LinkedIn Learning

Less than 1 hour of material

Self Paced

Discover simple solutions to instantly improve customer service.

Syllabus

Introduction
- Welcome
- Getting the most out of this course
- What is a quick fix?
1. Finding Quick Fixes
- Identifying performance gaps
- Defining the scope of the problem
- Checking awareness
- Finding performance barriers
2. Problem-Solving Tools
- Understanding quick fix tools
- Process mapping
- Analysis tools
Conclusion
- Involving the team
- Next steps

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Language

English
Certificate
Certificate Available
Date of Start
20th October, 2015
Price
Free Trial Available
Provider
LinkedIn Learning
Taught By

Jeff Toister
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Quick Fixes to Attain Excellent Customer Service

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