Work with core features in Dynamics 365 Marketing

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Free Online Course: Work with core features in Dynamics 365 Marketing provided by Microsoft Learn is a comprehensive online course, which lasts for 7-8 hours worth of material. The course is taught in English and is free of charge.

Overview
    • Module 1: Learn about managing assets and content settings in Dynamics 365 Marketing.
    • In this module, you will:

      • Upload images to the file library and use images in marketing content.
      • Use content block elements in marketing content.
      • Review, update, and create content settings.
    • Module 2: This module covers the basics of customers and accounts as well as account-based marketing. It finishes with how leads work with your marketing initiatives.
    • In this module, you will:

      • Manage contacts, accounts, and leads.
      • Learn about account-based marketing and scoring.
      • Qualify leads.
    • Module 3: Learn how to manage forms and pages in Dynamics 365 Marketing.
    • In this module, you will:

      • Create a marketing form and then define needs, design a form, and make edits to a live form.
      • Add forms to Dynamics 365 Marketing pages and externally hosted pages.
      • Create form captures and form templates.
      • Complete step-by-step instructions to create a marketing form and marketing page.
    • Module 4: In this module, you will create a customer journey and work with templates, segments, and A/B testing.
    • In this module, you will:

      • Create a marketing email.
      • Run A/B testing.
      • Create a customer journey.
      • Generate dynamic behavioral segments from customer journey results.
      • Create a customer journey template.
    • Module 5: Do you use real-time marketing? If so, this module will help you learn how to manage content, event triggers, and journeys in real-time marketing.
    • In this module, you will:

      • Create emails, push notifications, and text messages.
      • Work with real-time triggers.
      • Work with segments.
      • Create a journey.
    • Module 6: Learn about managing subscription centers and double opt-in in Dynamics 365 Marketing.
    • In this module, you will:

      • Create a subscription list.
      • Create a subscription center form.
      • Create a subscription center marketing page.
      • Identify a subscription center in content settings.
      • Assign content settings in customer journeys.
    • Module 7: Learn about managing website visits, redirect URLs, and social postings in Dynamics 365 Marketing.
    • In this module, you will:

      • Monitor website visits.
      • Track visitors to your marketing pages.
      • Create redirect URLs.
      • Schedule and post messages on social media.

Syllabus
    • Module 1: Manage assets and content settings in Dynamics 365 Marketing
      • Introduction
      • Upload images
      • Manage keywords
      • Create reusable content blocks
      • Configure content settings
      • Check your knowledge
      • Summary
    • Module 2: Manage customers in Dynamics 365 Marketing
      • Introduction
      • Manage contacts
      • Manage accounts
      • Account-based marketing
      • Manage leads
      • Score and qualify leads
      • Check your knowledge
      • Summary
    • Module 3: Manage forms and pages in Dynamics 365 Marketing
      • Introduction
      • Create a marketing form
      • Add a form to a Marketing page
      • Embed forms on external websites
      • Create a marketing form template
      • Create a marketing page
      • Set up marketing page personalization
      • Create a marketing page template
      • Exercise - Create a marketing form and marketing page
      • Check your knowledge
      • Summary
    • Module 4: Manage emails, segments, and journeys in Dynamics 365 Marketing
      • Introduction
      • Create a marketing email
      • Deliver a marketing email with send now
      • A/B testing for email marketing
      • Create an email template
      • Create and manage segments
      • Use segments from Dynamics 365 Customer Insights
      • Create a customer journey
      • Run A/B testing from a customer journey
      • Generate dynamic behavioral segments from customer journey results
      • Create a customer journey template
      • Exercise - Create a customer journey
      • Check your knowledge
      • Summary
    • Module 5: Manage content, event triggers, and journeys in real-time marketing with Dynamics 365 Marketing
      • Introduction
      • Asset library
      • Create marketing emails
      • Create push notifications
      • Create outbound text messages
      • Work with real-time event triggers
      • Work with segments in real-time marketing
      • Create a journey in real-time marketing
      • Check your knowledge
      • Summary
    • Module 6: Manage subscription centers and double opt-in in Dynamics 365 Marketing
      • Introduction
      • Manage subscription centers
      • Set up global double opt-in
      • Set up double opt-in on a per-form basis
      • Check your knowledge
      • Summary
    • Module 7: Manage website visits, redirect URLs, and social postings in Dynamics 365 Marketing
      • Introduction
      • Monitor website visits and link clicks
      • Marketing on social media
      • Check your knowledge
      • Summary