Overview
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Run your own basic usability testing to find out just what your users need from your website, application, or device.
Syllabus
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Introduction
- Usability testing
- Using the exercise files
- What is usability testing?
- What you can usability test
- Planning your first test
- How many people should you study?
- Finding the right participants
- Creating a list of participant attributes
- Making a screener
- Qualifying questions
- Convincing participants to show up
- Planning your study schedule
- Calling and calling again
- Asking the right questions
- Collecting valuable metrics
- Sometimes the best question is no question
- Exploring some example questions
- Writing post-session questions
- Avoiding bias
- Turning questions into tasks
- Task list logistics
- Creating the test environment
- Making do with what you've got
- Running studies in real locations
- Creating a test plan
- Usability test formalities
- Running a pilot study
- The moderator's role
- Think-aloud protocol and minimal questions
- Session wrap-up: Participant questions, thanks, and gratuity
- The observer's role: Active observation
- Capturing real-time observations
- Video: Record or not record?
- Analyzing with your team
- Creating a minimal report
- Remember to retest
- Capturing metrics on the impact of usability testing
- Usability testing: Any team can do it
- Next steps
