Overview
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Learn how to use personality assessments when hiring to find the best fits for your customer service positions.
Syllabus
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Introduction
- Using personality assessments to hire in customer service
- Learn the four DISC personality types
- The D personality type in DISC
- The I personality type in DISC
- The S personality type in DISC
- The C personality type in DISC
- The best-suited personality types for customer service roles
- DISC personality types not suited for customer service roles
- The motivation assessment
- The best motivation types for customer service roles
- Motivation types not suited for customer service roles
- Take and implement the DISC and motivation assessments
