Overview
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Explore this list of pillars that lead to great customer experience.
Syllabus
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Introduction
- Building a strong foundation for customer experience
- Who is this course for?
- What is customer experience
- Pillar 1: Vision and goals
- Pillar 2: Employee engagement
- Pillar 3: Voice of the customer
- Pillar 4: Customer service
- Pillar 5: Customer narrative
- Pillar 6: Processes and technology
- Pillar 7: Customer advocacy
- Pillar 8: Innovation
- Pillar 9: Investments
- Pillar 10: Leadership
