Overview
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- Module 1: The Connected Customer Service Add-in for Microsoft Dynamics 365 integrates Internet of Things (IoT) devices with Microsoft Dynamics 365 Customer Service to help organizations create a proactive approach to providing service to customers. Prepare for MB-230.
- Learn about the Connected Customer Service Add-in for Microsoft Dynamics 365.
- Choose a deployment type.
- Install the Connected Customer Service Add-in.
- Learn about customer assets and IoT alerts.
- Module 2: Connected Customer Service integrates IoT devices with Microsoft Dynamics 365 Customer Service to help organizations create an approach to providing service to customers. Additionally, it enables the registration, monitoring, and management of IoT devices into your organization’s business processes. Prepare for MB-230.
- Learn how to register IoT devices.
- Discover how to create IoT alerts and convert alerts to cases.
- Learn about the required security roles for Connected Customer Service.
- Discover how to manage interactions with IoT devices.
- Learn about sending commands to IoT devices.
In this module, you will:
In this module, you will:
