Overview
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This course provides IT administrators with both a framework for addressing remote technical problems, as well as practical workflows for fixing the most common problems.
Syllabus
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Introduction and Installation
- Remote admin troubleshooting
- Introduction to remote troubleshooting
- Built-in Windows remote tools for troubleshooting
- Third-party remote tools available for Windows clients
- Demonstrations of many popular third-party remote utilities
- Remote troubleshooting servers
- Remote Desktop for Windows server
- Remote Desktop for Windows 10
- Troubleshooting Remote Desktop
- Apple screen sharing and Remote Desktop
- Windows to Mac remote control
- How to connect a Mac to a Windows file share on a server
- Installing and removing apps
- NVRAM reset to fix many basic problems
- Intro to wireless technologies
- Basic wireless home setup
- How to pick a Wi-Fi channel
- Wireless security
- Wireless security demonstration
- Troubleshooting Wi-Fi
- Cellular wireless and Wi-Fi
- The future of Wi-Fi
- Intro to VPN technologies
- Windows VPN types
- Windows VPN demonstration and troubleshooting
- Common VPN errors
- Firewall VPN types
- Troubleshooting firewall VPNs
- Home-based firewalls
- Configuring corporate firewalls for home user resource access
- Intro to home printing office and cloud documents
- Scanning on a Windows computer from an all-in-one printer
- Scripting Group Policy and PowerShell network printer installation
- Troubleshooting local printing
- Troubleshooting network printers
- Intro to video conferencing
- Video conferencing with Zoom
- Video conferencing with Microsoft Teams
- Securing home users from hackers
- Antimalware options for Windows clients
- Phishing email attempts
