Intro to Service Management with ITIL® 4

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Free Online Course: Intro to Service Management with ITIL® 4 provided by LinkedIn Learning is a comprehensive online course, which lasts for 1-2 hours worth of material. The course is taught in English and is free of charge. Upon completion of the course, you can receive an e-certificate from LinkedIn Learning. Intro to Service Management with ITIL® 4 is taught by Jason Dion.

via LinkedIn Learning

1-2 hours worth of material

Self Paced

Get an introduction to the world of service management and the main concepts covered on the ITIL® 4 Foundation certification exam.

Syllabus

Introduction
- ITIL 4 framework
- Fourth Industrial Revolution
- Service organizations
1. Service Management
- Service management
- Value
- Organizations and people
- Services and products
- Service offerings
- Service relationships
- Costs
- Risks
- Utility and warranty
2. The Basics of ITIL 4
- Four dimensions of service management
- Service value system
- Guiding principles
- Service value chain
- Continual improvement
- The 34 practices
- Putting it all together
3. Practice Exam
- ITIL 4 Foundation exam
Conclusion
- ITIL certification path
- Summary

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Language

English
Certificate
Certificate Available
Date of Start
16th November, 2020
Price
Free Trial Available
Provider
LinkedIn Learning
Taught By

Jason Dion
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Intro to Service Management with ITIL® 4

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