Transform Your Business with Salesforce Customer Success

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Free Online Course: Transform Your Business with Salesforce Customer Success provided by Trailhead is a comprehensive online course, which lasts for 3-4 hours worth of material. The course is taught in English and is free of charge.

Overview
  • Learn how Salesforce Customer Success can help your company embrace opportunities of the Fourth Industrial Revolution.

    • Learn how the Salesforce Customer Success Group can help you achieve your goals.
    • Learn how the Fourth Industrial Revolution affects business, society, and individuals.
    • Explore trends causing companies to transform their products and customer relationships.
    • Learn how Salesforce Architects can help you implement new technology at your company.
    • Learn how Salesforce can help protect your customers from business disruptions.
    • See how Salesforce can help you create experiences customers love.
    • Learn how Salesforce can help you redesign your business to drive greater success.

Syllabus
    • Salesforce Customer Success Group
      • Get Started with Salesforce Customer Success Group
      • Drive Salesforce Adoption with Salesforce Customer Success Group Programs and Tools
    • Impacts of the Fourth Industrial Revolution
      • Understand the Impact of the Fourth Industrial Revolution on Business
      • Understand the Impact of the Fourth Industrial Revolution on Society and Individuals
    • Digital Transformation
      • Learn About Digital Transformation
      • Learn About the Challenges and Opportunities of Digital Transformation
    • Salesforce Architects
      • Use Technology to Innovate
      • Get Support from Salesforce Architects
    • Priority Support Services
      • Get Started with Priority Support Services
      • Minimize Disruption with Proactive Monitoring
      • Resolve Issues Sooner with Premier Priority
      • Run Your Business Better with Technical Account Managers
    • Salesforce Envision
      • Understand the Business Value of Design
      • Discover Salesforce Envision
    • Salesforce Expeditions
      • Learn About Salesforce Expeditions
      • Learn About Expedition Focus Areas