Deliver Great Patient Care with Health Cloud

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Free Online Course: Deliver Great Patient Care with Health Cloud provided by Trailhead is a comprehensive online course, which lasts for 12-13 hours worth of material. The course is taught in English and is free of charge.

Overview
  • Learn how Health Cloud helps you deliver collaborative, connected support for ... patients and caregivers.

    • See how Salesforce Health Cloud makes patient care more collaborative and connected.
    • Learn how to use the various data models available in Health Cloud.
    • Learn how to set up Salesforce Health Cloud for your unique organization.
    • Tailor the health timeline, patient card, and list filters to cover your patients’ needs.
    • Discover how Health Cloud enables providers to deliver better care.
    • Tailor the health timeline, patient card, and list filters to monitor patient care.
    • Learn how to deliver fantastic member experiences with Health Cloud for Payers.
    • Boost your med tech sales with Health Cloud intelligent sales features.
    • Use relationship cards and search to match patients with the right providers.
    • Enroll patients in Care Programs to increase adherence and drive better health outcomes.
    • Customize care plans to meet your organization's business needs.
    • Streamline utilization management business processes for better member care management.
    • Explore the basics of interoperability and the FHIR R4-aligned clinical data model.
    • Configure and upload care program consent documents in Health Cloud.
    • Set up Tableau CRM for Healthcare to view key metrics about patients and members.
    • Use dashboards to gain actionable insights about patients and members.

Syllabus
    • Care Coordination Basics
      • Meet the Health Cloud Console
      • Get Started with Care Coordination
      • Engage the Patient’s Supporters to Customize and Coordinate Care
    • Health Cloud Data Models
      • Take a Look at the Household Data Model
      • Examine the Clinical Data Model
      • Investigate the Health Insurance and Claims Data Model
      • Get to Know the Care Program Data Model
      • Discover the Social Determinants of Health Data Model
      • Learn About the Provider Data Model
      • Understand the Utilization Management Data Model
    • Health Cloud Setup Basics
      • Customize Your Org and Install Health Cloud
      • Protect Privacy in Health Cloud
      • Customize Your Health Cloud Lightning Console
    • Health Cloud Patient Data Displays
      • Add Objects to the Health Timeline
      • Adapt the Patient Card in the Console
      • Set Up Patient List Filters
    • Health Cloud for Providers
      • Reimagine Patient Experience with Health Cloud
      • Handle Patient Data Better
      • Manage Provider Networks, Inventory, and Documentation
    • Customize Patient Data Displays
      • Learn About the Patient Timeline
      • Create a Custom Object for Patient Data
      • Create a Custom Timeline View
      • Customize the Patient Card
      • Create a Filtered Patient List
    • Health Cloud for Payers
      • Get to Know the Payer Industry Trends
      • Boost Member Health and Wellness Engagement
      • Implement an Intelligent Care Management System
    • Health Cloud for Med Tech Sales
      • Learn About Health Cloud for Med Tech Sales
      • Use Intelligent Sales Agreements and Forecasting
      • Use Intelligent Sales to Manage Sales Visits and Inventory
    • Health Cloud Provider Relationships and Search
      • Learn About the Health Cloud Provider Data Model
      • Configure Provider Relationship Cards
      • Set Up Provider Search
    • Health Cloud Care Programs
      • Get to Know Care Programs
      • Set Up Care Programs
      • Use Care Programs
    • Health Cloud Care Plans
      • Explore Care Plans and Care Plan Templates
      • Set Up Care Plans
      • Customize Care Plans
      • Create and Use Care Plans
    • Health Cloud Utilization Management
      • Learn About Utilization Management
      • Set Up Utilization Management
    • Interoperability and the Clinical Data Model
      • Learn About Interoperability
      • Review the Data Exchange Standards
      • Explore the Clinical Data Model
    • Consent Management for Health Cloud
      • Learn About Consent Management for Health Cloud
      • Set Up Consent Management in Health Cloud
    • Tableau CRM for Healthcare Administration
      • Get Started with Tableau CRM for Healthcare
      • Set Up the Tableau CRM for Healthcare App
    • Tableau CRM for Healthcare Dashboards
      • Get to Know Tableau CRM for Healthcare Dashboards
      • Use Care Plan Adherence Dashboards
      • Use Utilization Analytics Dashboards
      • Use Referral Analytics Dashboards
      • Use Visit Insights and Team Insights Dashboards
      • Use Patient Segmentation and Social Determinants Dashboards