Successful IT systems

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Successful IT systems provided by OpenLearn is a comprehensive online course, which lasts for 9 hours worth of material. Upon completion of the course, you can receive an e-certificate from OpenLearn. The course is taught in Englishand is Free Certificate. Visit the course page at OpenLearn for detailed price information.

The Open University via OpenLearn

9 hours worth of material

Self Paced

Information technology (IT) systems are a critical part of our world, in business and the public and voluntary sectors. They are often highly complex and interconnected combinations of technology, ...

Syllabus

- Introduction
- Learning outcomes
- 1 Success and failure in IT systems
- 1 Success and failure in IT systems
- 1.1 A successful system
- 1.2 A failed system
- 1.3 Reflecting on success and failure
- 2 The sociotechnical nature of IT systems
- 2 The sociotechnical nature of IT systems
- 2.1 Approaches to systems thinking
- 2.2 Components of an IT system
- 3 Understanding success in IT systems
- 3 Understanding success in IT systems
- 3.1 What is a successful system?
- 3.2 Criteria for judging success
- 3.2.1 Surveys of IT success
- 4 Stakeholders in systems success
- 4 Stakeholders in systems success
- 4.1 Stakeholder analysis
- 4.2 Identifying stakeholder groups
- 4.3 From stakeholder identification to analysis
- 4.4 Power versus interest
- 5 Power and success in IT systems
- 5 Power and success in IT systems
- 5.1 Politics and rationality
- 5.2 Identifying conflict
- 5.3 Politics of stakeholder identification
- 5.4 Stakeholder legitimacy and conflict
- 5.5 Expert stakeholder power
- 5.6 Power and system success
- Conclusion
- References
- Acknowledgements

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Language

English
Certificate
Certificate Available
Date of Start
30th December, 2022
Level
Advanced
Price
Free Certificate
Provider
OpenLearn
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