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Solve problems in real time with Dynamics 365 Remote Assist

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Free Online Course: Solve problems in real time with Dynamics 365 Remote Assist provided by Microsoft Learn is a comprehensive online course, which lasts for 1-2 hours worth of material. The course is taught in English and is free of charge.

Microsoft via Microsoft Learn
1-2 hours worth of material
Self Paced
Overview

    • Module 1: Learn about Remote Assist.

      • In this module, you will:

      • Learn about users and roles.
      • Discover different device options.
    • Module 2: Organizations that use Dynamics 365 Field Service to manage work orders can also enable their technicians to make remote assist calls in context of work orders.

      • In this module, you will:

      • Launch Remote Assist mobile from a booking.
      • Review relevant work order information.
      • Post call information.

Syllabus

    • Module 1: Get started with making Remote Assist calls
      • Introduction
      • Remote Assist users and roles
      • Compare different device options
      • Make Remote Assist calls
      • Frequently asked questions
      • Check your knowledge
      • Summary
    • Module 2: Integrate Dynamics 365 Remote Assist with Dynamics 365 Field Service
      • Introduction
      • Application setup and user configuration
      • Make Remote Assist calls for Field Service work orders
      • Make Remote Assist calls
      • Use Field Service bookings on a HoloLens device
      • Check your knowledge
      • Summary

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