Overview
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Learn how to use Six Sigma to drive improvements in the performance of your processes, products, and services.
Syllabus
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Introduction
- Improve performance with Six Sigma
- What is Six Sigma?
- An overview of DMAIC
- Key roles of executives and champions
- Levels of expertise
- Critical to quality metrics
- Variation and the normal curve
- Defects per million opportunities
- Sigma levels
- Identify potential projects
- Select the Six Sigma team
- Steps in the Define phase
- Problem and goal statements
- Complete the project charter
- How to use SIPOC diagrams
- Steps in the Measure phase
- How to map the current process
- Plan for data collection
- Types of data and graphs
- Measurement system analysis
- Process capability and sigma level
- Steps in the Analyze phase
- How to use the cause-effect diagram
- Introduction to hypothesis testing
- Data collection in the Analyze phase
- How to analyze graphs and charts
- How to analyze process maps
- Steps in the Improve phase
- Generate, evaluate, and select solutions
- Reduce the risk of failure through FMEA
- Mistake proofing
- Pilot test and implement
- Steps in the Control phase
- How to use SPC charts
- The control plan
- Engage in Six Sigma projects
