Sell Everywhere with Commerce Cloud

Go to class
Write Review

Free Online Course: Sell Everywhere with Commerce Cloud provided by Trailhead is a comprehensive online course, which lasts for 3-4 hours worth of material. The course is taught in English and is free of charge.

Overview
  • Optimize the buying and selling experience to delight your customers across all channels.

    • Give customers a seamless commerce experience that integrates with your backend systems.
    • Learn how you can sell, recommend, and manage merchandise with these powerful features.
    • Transform your ecommerce website and customer experience with Salesforce B2B Commerce.
    • Review the past year's holiday season to strategize your promotions for next year.
    • Unify your service and marketing experience with the Salesforce Customer Success Platform.
    • Learn to manage, fulfill, and service orders at scale with Salesforce Order Management.

Syllabus
    • Commerce Cloud Basics
      • Get Started with Commerce Cloud
      • Get to Know Trends in Retail and Ecommerce
    • Commerce Cloud Features
      • Learn About B2C Commerce
      • Learn About Einstein for Commerce
      • Learn About B2B Commerce
    • Salesforce B2B Commerce Basics
      • Get Started with B2B Commerce
      • Know the Trends That Shape Your B2B Commerce Investment
      • Understand How CRM Powers B2B Commerce
      • Explore B2B Commerce on Lightning Experience
    • Holiday Promotions Planning with Salesforce B2C Commerce
      • Learn Lessons From Last Year
      • Strategize Holiday Promotions
      • Make Gifting Easy
      • Promote Alternate Purchase Methods
      • Check for Holiday Readiness
    • Commerce Cloud and the Customer Success Platform
      • Get Started with Unified Commerce
      • Connect Marketing and Commerce
      • Connect Customer Service
    • Salesforce Order Management
      • Get Started with Salesforce Order Management
      • Explore the Order Management Console
      • Use Order Summaries to Manage Orders
      • Streamline Order Fulfillment and Payment Processing
      • Implement Distributed Order Management
      • Connect B2C Commerce, B2B Commerce, and Service Cloud