Remote User Testing with UserTesting.com

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Free Online Course: Remote User Testing with UserTesting.com provided by LinkedIn Learning is a comprehensive online course, which lasts for 1-2 hours worth of material. The course is taught in English and is free of charge. Upon completion of the course, you can receive an e-certificate from LinkedIn Learning. Remote User Testing with UserTesting.com is taught by Lija Hogan.

Overview
  • Learn about how to plan, structure, and conduct moderated and unmoderated remote user tests with UserTesting.com.

Syllabus
  • Introduction

    • Get feedback from users remotely
    • Why feedback is so powerful, especially now
    • About the UserTesting platform
    • The ethics of connecting with people
    1. About Remote Testing
    • How can you use UserTesting to learn about your users?
    • When to do what: Moderated versus unmoderated remote testing
    2. Remote Unmoderated Testing
    • Observe the "do", Listen to the "say": How to structure an unmoderated usability test
    • The short test: How to structure an unmoderated quantitative test
    • Compare two experiences: Direct comparison
    • Compare two experiences: Indirect comparison
    • How to test language, messaging, or copy
    • How to test imagery, video, and audio
    • The efficient test
    • What am I seeing? Assessing tasks
    • What am I hearing? Deep listening for verbal questions
    • How strongly do people feel? Understand ratings
    • Multiple choice questions: Quick trends and patterns
    • Written questions: Quick quotes, tone, and language
    • The unmoderated interview
    3. Remote Moderated Testing
    • Set up a live conversation on UserTesting
    • The interview: How to prepare
    • Testing complex flows or ideas
    4. Finding the Right People
    • Find the right participants
    • How many and who?
    Conclusion
    • Next steps