Overview
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Learn about how to plan, structure, and conduct moderated and unmoderated remote user tests with UserTesting.com.
Syllabus
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Introduction
- Get feedback from users remotely
- Why feedback is so powerful, especially now
- About the UserTesting platform
- The ethics of connecting with people
- How can you use UserTesting to learn about your users?
- When to do what: Moderated versus unmoderated remote testing
- Observe the "do", Listen to the "say": How to structure an unmoderated usability test
- The short test: How to structure an unmoderated quantitative test
- Compare two experiences: Direct comparison
- Compare two experiences: Indirect comparison
- How to test language, messaging, or copy
- How to test imagery, video, and audio
- The efficient test
- What am I seeing? Assessing tasks
- What am I hearing? Deep listening for verbal questions
- How strongly do people feel? Understand ratings
- Multiple choice questions: Quick trends and patterns
- Written questions: Quick quotes, tone, and language
- The unmoderated interview
- Set up a live conversation on UserTesting
- The interview: How to prepare
- Testing complex flows or ideas
- Find the right participants
- How many and who?
- Next steps
