Overview
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- Module 1: Get introduced to the customer engagement apps
- Explain customer engagement
- Describe Microsoft Dataverse
- List the Dynamics 365 customer engagement apps
- Describe the common components and features of the Dynamics 365 customer engagement apps
- Module 2: Explore Dynamics 365 Field Service
- Explain mobile workforce management strategies
- Explain key Industry and application terminology
- Get started with Dynamics 365 Field Service
- Module 3: Generate work orders in Dynamics 365 Field Service
- Explain work order management capabilities of Dynamics 365 Field Service
- Differentiate options for creating work orders in Dynamics 365 Field Service
- Describe how to simplify work order creation in Dynamics 365 Field Service
- Explain inspections in Dynamics 365 Field Service
- Module 4: Describe the scheduling capabilities of Dynamics 365 Field Service
- Explain the scheduling capabilities in Dynamics 365 Field Service
- Describe options for scheduling and rescheduling Items
- Describe Resource Scheduling Optimization use cases
- Module 5: Examine the inventory management capabilities of Dynamics 365 Field Service
- Describe the inventory management capabilities in Dynamics 365 Field Service
- Explain inventory adjustments and transfers
- Describe purchasing and return capabilities in Dynamics 365 Field Service
- Module 6: Review the asset management capabilities of Dynamics 365 Field Service
- Describe the asset management capabilities in Dynamics 365 Field Service
- Explain how to use customer assets in Dynamics 365 Field Service
- Describe Connected Field Service
After completing this module, you will be able to:
After completing this module, you will be able to:
After completing this module, you will be able to:
After completing this module, you will be able to:
After completing this module, you will be able to:
