Managing Human Resources in the Hospitality and Tourism Industry

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Free Online Course: Managing Human Resources in the Hospitality and Tourism Industry provided by edX is a comprehensive online course, which lasts for 8 weeks long, 6-8 hours a week. The course is taught in English and is free of charge. Upon completion of the course, you can receive an e-certificate from edX. Managing Human Resources in the Hospitality and Tourism Industry is taught by Dr Alice Hon.

Overview
  • In this business and management course, we will analyze contemporary issues in the management of human capital in the hotel and tourism industry, within both macro- and micro-perspectives.

    You will learn how organizational culture impacts human capital, how to effectively staff your team, leadership skills and how to manage employee motivation. We will also discuss how different cultures approach human resource management (HRM).

    Note that this course is priced at USD $278.

Syllabus
  • Week 1: Human Resources Staffing
    Address recruitment and selection strategies in human resource management

    Week 2: Organizational Culture
    Analyze organizational culture and its impacts on human capital

    Week 3: Leadership and Diversity
    Evaluate and discuss the importance of leadership to organizations

    Week 4: Week 1 - 3 Recap
    Knowledge Check for previous weeks

    Week 5: Equal Employment Opportunities and Managing Employee Turnover
    Define the meaning of equal employment opportunities; identify legal dimensions of fairness and equal opportunities, ethical and CSR dimensions of fairness and equal opportunities; analyze employee turnover and how to manage it

    Week 6: International Human Resources Management in Hospitality
    Identify the components and drivers of international human resource management, define the essential role of expatriate workers in hospitality companies, and discuss the cultural diversity in an international organization

    Week 7: Future Trends of Human Resources in Hospitality
    Discuss key trends in human resource management in hospitality, the applications of Information Communication Technology (ICT) in HRM, and the ways to transform work duties in hospitality

    Week 8: Week 5 - 7 Recap
    Knowledge Check for previous weeks