Overview
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Learn how to manage, counsel, and lead a diverse team in order to foster their best performance.
Syllabus
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Introduction
- Welcome
- Get yourself ready to manage, counsel, and lead
- Define diversity and inclusion terminology
- Identify cornerstones of diversity
- Establish an open-door policy up front
- Get to know the team and individuals
- Recognize normal behavior of team members
- Team dynamics, performance, and expectations
- Multigenerational teams
- Eliminate toxic influences, intimidation, bullying, and more
- Deal with inappropriate behavior
- Create a team agreement
- Practice self-monitoring
- Use coaching tools to monitor results
- Allow people to express their culture
- Reflect on societal and political influences
- Appreciate input and suggestions from all
- Build ongoing trust
- Celebrate successes
- Next steps
