Manage the Salesforce Way

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Free Online Course: Manage the Salesforce Way provided by Trailhead is a comprehensive online course, which lasts for 12-13 hours worth of material. The course is taught in English and is free of charge.

Overview
  • Learn the Salesforce Great Manager Model and discover strategies for being a great manager.

    • Learn the five characteristics of management at Salesforce and start your manager journey.
    • Get practical tools and guidance on coaching your team.
    • Explore tactics for building trust and strategies to influence a desired outcome.
    • Learn the business value of culture and how we bring our culture to life at Salesforce.
    • Discover strategies and tools to help you establish a culture of feedback at your company.
    • Use the V2MOM process to get aligned on goals and strategies across the company.
    • Learn how to collaborate with distributed teams and manage remote employees.
    • Attract and retain talent through daily, consistent engagement.
    • Master these dual skills to lead your team to success and maximize your impact.
    • See how stories make your meetings, presentations, and communications more compelling.
    • Learn tips for having productive one-on-one meetings with your direct reports.
    • Learn how to align with your manager and why it's important for you and your team.

Syllabus
    • Great Management
      • Manage the Salesforce Way
      • Get to Know Yourself as a Leader
      • Become a Great Manager
    • Coaching & Feedback
      • Coach and Develop Others
      • Give and Receive Feedback
      • Explore Career Development
      • Facilitate Career Conversations
      • Recognize Others
    • Trust and Influence
      • Develop Trusted Relationships
      • Influence Others
    • Salesforce Culture and Values
      • Understand Why Culture and Values Matter
      • Explore Salesforce's Culture and Values
      • Build a Plan to Bring Your Culture and Values to Life
    • Culture of Feedback
      • Understand Why We Give Feedback
      • Create a Feedback-Driven Culture
      • Deliver Feedback with Intention
      • Give the Gift of Feedback Across Your Company
    • Organizational Alignment (V2MOM)
      • Create Organizational Alignment through the V2MOM
      • Write a V2MOM
      • Manage the V2MOM
    • Virtual Collaboration
      • Understand the Importance of Virtual Collaboration
      • Develop Your Virtual Strategy
      • Learn Virtual Collaboration Skills for Managers
    • Engagement & Retention
      • Understand the Importance of Engagement and Retention
      • Measure Engagement with Your Team
      • Engage Your Team
      • Focus on Retention
    • Accountability & Delegation
      • Define Accountability
      • Use the SIMPLE Framework
      • Learn How and When to Delegate
      • Set Up Individuals for Success
    • Storytelling & Communication
      • Learn the Value of Stories in Business
      • Learn the Basics of Storytelling
      • Inspire Your Team with Stories
      • Use Storytelling In Business Communications
      • Use Storytelling In Presentations
    • One-on-One Meetings
      • Learn the Value of One-on-One Meetings
      • Make Connections and Inspire Your Team
      • Align on Priorities and Exchange Feedback
    • Alignment with Your Manager
      • Learn the Value of Aligning with Your Manager
      • Get to Know Your Manager and Yourself
      • Move Forward, Together