Manage and troubleshoot mail flow in Microsoft 365

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Free Online Course: Manage and troubleshoot mail flow in Microsoft 365 provided by Microsoft Learn is a comprehensive online course, which lasts for 1-2 hours worth of material. The course is taught in English and is free of charge.

Overview
    • Module 1: Manage mail flow
    • By the end of this module, you'll be able to:

      • Manage mail flow in Exchange organizations.
      • Understand mail flow for Exchange Servers.
      • Manage mail flow for Exchange Online.
      • Describe and manage mail flow in hybrid environments.
    • Module 2: Troubleshoot mail flow
    • By the end of this module, you'll be able to:

      • Understand how to troubleshoot SMTP mail flow issues.
      • Describe how to troubleshoot issues with a shared namespace.
      • Describe how to troubleshoot Transport Layer Security encryption issues.
    • Module 3: Troubleshoot transport issues
    • By the end of this module, you'll be able to:

      • Troubleshoot network-based issues.
      • Plan troubleshooting procedures for connector and agent issues.
      • Plan troubleshooting procedures for architectural issues.
      • Describe how to troubleshoot transport issues with coexistence.
    • Module 4: Troubleshoot mail flow using logs
    • By the end of this module, you'll be able to:

      • Create searches for the message tracking log.
      • Describe how to troubleshoot using the protocol logs.
      • Understand how to work with the event logging for Exchange.

Syllabus
    • Module 1: Manage mail flow
      • Introduction
      • Explore mail flow in Microsoft Exchange
      • Manage mail flow in Exchange Server deployments
      • Manage mail flow in Exchange Online deployments
      • Manage mail flow in hybrid Exchange deployments
      • Knowledge check
      • Summary
    • Module 2: Troubleshoot mail flow
      • Introduction
      • Troubleshoot SMTP mail flow
      • Troubleshoot shared namespace environments
      • Troubleshoot Transport Layer Security encryption issues
      • Knowledge check
      • Summary
    • Module 3: Troubleshoot transport issues
      • Introduction
      • Troubleshoot network-based issues
      • Troubleshoot transport connectors and agents
      • Troubleshoot transport in coexistence
      • Knowledge check
      • Summary
    • Module 4: Troubleshoot mail flow using logs
      • Introduction
      • Troubleshoot with message tracking logs and message tracing
      • Troubleshoot with protocol logs
      • Troubleshoot with event logs
      • Knowledge check
      • Summary