ITIL® 4 Specialist DSV: Driving Stakeholder Value

Learn how to onboard costumers, co-create, and realize value by applying ITIL® 4 into IT Service Management based on the customer journey methodology. This course will prepare you for the ITIL® 4 DSV certification exam.

Finish your studies and become eligible for the ITIL® 4 DSV certification. In this course, ITIL® 4 Specialist DSV: Driving Stakeholder Value, you’ll learn how to effectively onboard, co-create, and realize value with stakeholders by applying ITIL® 4. First, you'll explore onboarding best practices based on the costumer journey methodology. Next, you’ll discover how to co-create value with stakeholders by fostering a service mindset and nurturing user communities. Finally, you’ll learn how to realize value in different settings. When you’re finished with this course, you’ll have the skills and knowledge needed to take the ITIL® 4 DSV certification exam.