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Integrate AWS and Salesforce

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Free Online Course: Integrate AWS and Salesforce provided by Trailhead is a comprehensive online course, which lasts for 6-7 hours worth of material. The course is taught in English and is free of charge.

Salesforce via Trailhead
6-7 hours worth of material
Self Paced
Overview

  • Learn tools and methods to ensure secure integration between Salesforce and AWS.

    • Discover a new way to increase security on your AWS integrations.
    • Securely connect from AWS to Salesforce with a Private Connect inbound connection.
    • Securely connect from Salesforce to AWS with a Private Connect outbound connection.
    • Securely integrate Salesforce and AWS without code.
    • Use the Amazon Connect CTI adapter to integrate with Service Cloud.
    • Use Salesforce Identity for single sign-on with Amazon Connect.
    • Integrate AWS Lambda with Service Console to automate tasks and customize the IVR.

Syllabus

    • Salesforce Private Connect for AWS
      • Explore the Salesforce and AWS Partnership
      • Discover Private Connect with AWS
      • Differentiate Between Inbound and Outbound Connections
    • Private Connect Inbound Connections
      • Get Started with Inbound Connections
      • Create an Inbound Connection
      • Provision and Use Inbound Connections
    • Private Connect Outbound Connections
      • Create an Outbound Connection
      • Provision and Use Outbound Connections
    • Amazon AppFlow
      • Get Started with Amazon AppFlow
      • Set Up a Simple Flow
      • Make Data Flow Both Ways
    • Build an Amazon Connect Integration
      • Create an Amazon Web Services (AWS) Account
      • Create an Amazon Connect Instance
      • Install the Amazon Connect CTI Adapter
      • Configure a Salesforce Call Center
      • Test the Amazon Connect CTI Adapter
    • Build an Amazon Connect SSO Integration with Salesforce
      • Create an Amazon Connect Instance
      • Check the Package and Enable Cross-Domain Access
      • Set Up Identity and Permissions
      • Set Up a Connected App and Enable Single Sign-On
      • Finalize Single Sign-On and Test the Softphone
    • Build a Data Dip with AWS Lambda and Amazon Connect
      • Create Your Amazon Connect Instance
      • Install the CTI Package
      • Enable Call Center Permissions
      • Activate Your Phone and Integrate with Amazon Connect
      • Set Up a Connected App and Secure Your Credentials
      • Install the Salesforce Lambda Package
      • Test the AWS Lambda Application
      • Configure Amazon Connect to Access the AWS Lambda App
      • Create a Contact Flow and Test

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