Inspire Customer Loyalty with Financial Services Cloud

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Free Online Course: Inspire Customer Loyalty with Financial Services Cloud provided by Trailhead is a comprehensive online course, which lasts for 6-7 hours worth of material. The course is taught in English and is free of charge.

Overview
  • Discover how Financial Services Cloud helps you deliver personalized wealth management.

    • Learn how to use Financial Services Cloud and customize it for your business.
    • Learn how to set up Financial Services Cloud for your unique business.
    • Structure your financial services data with objects, fields, and relationships.
    • Prioritize relationships across lines of business with referral management.
    • Learn about the Salesforce release cycle and how to prepare your org for a new release.
    • Understand what Experience Cloud sites are, enable them in your org, and create your first site.
    • Learn how to deliver consistent and compliant client engagement experiences.

Syllabus
    • Financial Services Cloud Basics
      • Get Started with Financial Services Cloud
      • Use Data to Get the Big Picture About Your Customers
      • Learn How Tableau CRM Makes You More Productive
    • Financial Services Cloud Customization
      • Find Your Way Around Financial Services Cloud
      • Optimize Home and Client Pages
      • Build Dashboards and Reports with Tableau CRM
    • Financial Services Cloud Data Modeling
      • Learn About the Financial Services Cloud Data Model
      • Work with Records
      • Create Object Relationships
      • Explore Financial Accounts and Other Objects
    • Intelligent Referrals and Scoring with Financial Services Cloud
      • Learn About Referrals
      • Get Started with Referrals in Your Org
      • Supercharge Cross-Team Collaboration
      • Track Referral Activity and Your Top Referrers
    • Financial Services Cloud Release Readiness
      • Understand the Financial Services Cloud Release Process
      • Test New Releases in a Sandbox
    • Experience Cloud Sites in Financial Services Cloud
      • Get Started with Experience Cloud
      • Create an Experience Cloud Site and Make It Secure
    • Action Plans in Financial Services Cloud
      • Learn About Action Plans
      • Prepare Your Org for Action Plans
      • Set Up Action Plans for Lightning Experience
      • Configure Business Hours, Working Days, and Roles
      • Take Action Plans for a Spin
      • Clone and Distribute Action Plan Templates
      • Set Up Action Plans in Partner Experience Cloud Sites