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Innovate with Alexa and Amazon Web Services

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Free Online Course: Innovate with Alexa and Amazon Web Services provided by Trailhead is a comprehensive online course, which lasts for 5 hours worth of material. The course is taught in English and is free of charge.

Salesforce via Trailhead
5 hours worth of material
Self Paced
Overview

  • Discover powerful tools from Amazon for creating voice-enabled technologies and integrate them with Salesforce.

    • Learn about the voice-enabled, cloud-powered service behind Echo devices from Amazon.
    • Use the Amazon Connect CTI adapter to integrate with Service Cloud.
    • Use Salesforce Identity for single sign-on with Amazon Connect.
    • Integrate AWS Lambda with Service Console to automate tasks and customize the IVR.

Syllabus

    • Alexa Development Basics
      • Get Started with Alexa
      • Learn to Design a Voice User Interface
      • Discover the Alexa Skills Kit
    • Build an Amazon Connect Integration
      • Create an Amazon Web Services (AWS) Account
      • Create an Amazon Connect Instance
      • Install the Amazon Connect CTI Adapter
      • Configure a Salesforce Call Center
      • Test the Amazon Connect CTI Adapter
    • Build an Amazon Connect SSO Integration with Salesforce
      • Create an Amazon Connect Instance
      • Check the Package and Enable Cross-Domain Access
      • Set Up Identity and Permissions
      • Set Up a Connected App and Enable Single Sign-On
      • Finalize Single Sign-On and Test the Softphone
    • Build a Data Dip with AWS Lambda and Amazon Connect
      • Create Your Amazon Connect Instance
      • Install the CTI Package
      • Enable Call Center Permissions
      • Activate Your Phone and Integrate with Amazon Connect
      • Set Up a Connected App and Secure Your Credentials
      • Install the Salesforce Lambda Package
      • Test the AWS Lambda Application
      • Configure Amazon Connect to Access the AWS Lambda App
      • Create a Contact Flow and Test

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