Overview
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Learn how to increase your impact by sharpening your listening skills in this course adapted from the podcast How to Be Awesome at Your Job.
Syllabus
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1. How to Resolve Conflict and Boost Productivity through Deep Listening
- Poor listening leads to massive costs
- Prepare your mind to listen
- Set clear conversation objectives
- Listen for subtle shifts in energy
- Listen for context
- Ask questions to surface what’s unsaid
- Ask what or how, not why
- Ask for others' interpretations
- Ask when they formed their perspective
