Help Desk Handbook for End Users: PC Basics, Hardware, Operating Systems, and Applications

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Free Online Course: Help Desk Handbook for End Users: PC Basics, Hardware, Operating Systems, and Applications provided by LinkedIn Learning is a comprehensive online course, which lasts for 2-3 hours worth of material. The course is taught in English and is free of charge. Upon completion of the course, you can receive an e-certificate from LinkedIn Learning. Help Desk Handbook for End Users: PC Basics, Hardware, Operating Systems, and Applications is taught by Scott Jernigan.

Overview
  • Everyone can benefit from knowing how IT works. Get tips to solve beginner-level IT issues related to computer setup, app installation, file management, backup, and more.

Syllabus
  • Introduction

    • Welcome
    1. How People Use Computers
    • The case for computer literacy
    • Features common to every computing device
    • Common general-purpose computing devices
    • Networks of computing devices
    • Remotely-accessed computer systems
    • Specialized computer systems
    2. System Hardware
    • CPUs
    • Passive and active cooling
    • RAM and active memory
    • Motherboards
    • Power supplies
    • Basics of binary
    • AMA: Ask me anything about system hardware
    3. Input and Output Ports and Peripherals
    • General use I/O devices
    • Specialty I/O devices
    • Ports and connectors
    • AMA: Ask me anything about I/O, ports and peripherals
    4. Data Storage and Sharing
    • Storage technologies
    • Mass storage variation
    • AMA: Ask me anything about data storage and sharing
    5. Setting Up and Configuring a PC
    • Preparing the work area
    • Setting up a desktop pc
    • Completing PC setup
    • AMA: Ask me anything about setting up and configuring a PC
    6. Understanding Operating Systems
    • Operating system functions
    • Operating system interfaces
    • AMA: Ask me anything about understanding Oss
    7. Working with Applications
    • Walking survey of applications
    • Applications and extensions
    • Managing applications
    • AMA: Ask me anything about working with applications
    8. Managing Files
    • File management tools
    • File manipulation
    • Backups
    • AMA: Ask me anything about managing files