Overview
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In a course designed specifically for managers, learn about how and when to conduct a difficult conversation.
Syllabus
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Introduction
- Leadership skills and mindsets for difficult conversations
- Your conversation style
- Overcome the main barrier to difficult conversations
- How to know it's time for a conversation
- Managing emotions
- How to address avoided issues
- Avoid online communication mistakes
- Stop playing power of attorney
- Stop fixing and rescuing
- Prevent getting distracted and losing control
- Mindsets: Growth versus fixed
- Replace assumptions with curiosity
- Set the expectations from the start
- Mapping out difficult conversations
- Discerning the real issue
- Listen to own the conversation
- Create a fresh start
- Create a culture of accountability
- Making good decisions
