Go Digital Fast with the Salesforce Customer 360

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Free Online Course: Go Digital Fast with the Salesforce Customer 360 provided by Trailhead is a comprehensive online course, which lasts for 4-5 hours worth of material. The course is taught in English and is free of charge.

Overview
  • Discover how Salesforce can help you go digital fast, with bots, automation, CRM, and more.

    • Put customers at the center of everything with Salesforce Customer 360.
    • Explore trends causing companies to transform their products and customer relationships.
    • Grow your business, boost productivity, and make smart decisions with Sales Cloud.
    • Supercharge your agents with omni-channel tools and an intelligent service platform.
    • Explore our powerful suite of products and start building your digital marketing strategy.
    • Get introduced to the platform, navigate use cases, and build custom functionality.
    • Learn how to make customer service smarter and easier with chatbots.
    • Explore Flow Builder and learn when to use flows to automate your business processes.

Syllabus
    • Salesforce Customer 360: Quick Look
      • Get a Complete View of Your Customers
    • Digital Transformation
      • Learn About Digital Transformation
      • Learn About the Challenges and Opportunities of Digital Transformation
    • Sales Cloud Basics
      • Get to Know Sales Cloud
      • Grow Your Business with Sales Cloud
      • Measure Sales Metrics that Matter
      • Learn About the Salesforce Platform Advantage
    • Service Cloud Basics
      • Get to Know the Service Cloud Platform
      • Resolve Cases Faster
      • Deliver Omnichannel Service
      • Learn About the Salesforce Platform Advantage
    • Marketing Cloud Basics
      • Get Started with Marketing Cloud
      • Learn About Marketing Cloud and the Customer Success Platform
      • Get the Most Out of Marketing Cloud
    • Salesforce Platform Basics
      • Get Started with the Salesforce Platform
      • Discover Use Cases for the Platform
      • Understand the Salesforce Architecture
      • Navigate Setup
      • Power Up with AppExchange
    • Einstein Bots Basics
      • Learn About Einstein Bots
      • Plan Your Bot Content
      • Learn the Prerequisites and Enable Einstein Bots
    • Flow Basics
      • Get Started With Flows
      • Meet Flow Builder