Get to Know Relationship Design

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Free Online Course: Get to Know Relationship Design provided by Trailhead is a comprehensive online course, which lasts for 4 hours worth of material. The course is taught in English and is free of charge.

Overview
  • Learn relationship design fundamentals and how they help you connect better with customers and communities.

    • Discover how design can help build better relationships with customers and communities.
    • Learn about ethical design and how to incorporate it into technology development.
    • Foster innovation with inclusive design principles.
    • Learn how organizations can use values to drive their design and build processes.
    • Learn best practices and processes organizations can use to design beyond the user.
    • Learn key practices to build social and business accountability into your design process.
    • Learn how to responsibly use technology to scale relationships.

Syllabus
    • Relationship Design
      • Explore Human-Centered Design
      • Improve Relationships Using Design
      • Embrace the Relationship Design Mindsets
    • Ethics by Design
      • Define Ethics By Design
      • Meet the Office of Ethical and Humane Use of Technology
      • Incorporate Ethics by Design Concepts
    • Inclusive Design
      • Explore Inclusive Design
      • Interrupt the Cycle of Exclusion
      • Redefine Inclusive Designers
      • Shift to Product Inclusion
      • Design for Our Future Selves
    • Values-Driven Design
      • Learn About Values-Driven Design
      • Explore Best Practices in Values-Driven Design
      • Put Values-Driven Design Into Practice
    • Design as a Social Practice
      • Design Beyond the User
      • Learn About Ecosystem Mapping
      • Build a Coalition of the Willing
      • Use the Jobs to be Done Framework to Help Customers Complete Jobs
    • Accountability in Design
      • Learn About Demonstrating Business and Social Value
      • Make Accountability Part of Your Design Practice
      • Plan a Consequence Scanning Workshop
    • Relationship Design at Scale
      • Explore Key Considerations for Scaling Relationships
      • Use Technology Responsibly to Build Trust
      • Learn How Design Systems Support Design at Scale